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Cauayan City Water District

Tubig ay ingatan, sapagkat ito'y may hangganan.

About Us

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Citizen Charter

SERVICE VALUE STATEMENTS

We are Courteous

  • To ensure correctness and accuracy of records.
  • To issue billing notice and Official Receipts in all transactions.

We are Responsible

  • To assure of safe and potable water
  • To guarantee delivery of quality service.

Frontline Service

How to avail of the serce of New Service Connection

STEP APPLICANT/CLIENT SERVICE PROVIDER DURATION OF THE ACTIVITY PERSON IN CHARGE FEES FORM
1 To Apply for New
Service Connection
Interview and orientation of applicants and filing up of applicant form. 10 minutes Jacqueline Ramona R. Dy Service Application Form
Assess, verify evaluation filled up service application form, prepares cost estimate form then prepares and issue service requests. 10 minutes Jacqueline Ramona R. Dy Cost estimate forms, service application & request form
Takes action on the given service conduct ocular inspection for possible location and estimate cost of materials for new connections. 30 minutes Elmer G. Munar Cost estimate form
2 To pay registration fee & cost of materials Issues official receipts 5 minutes Teresita V. Bautista Bill of Materials & official receipt
3 Acknowledges schedule of service connection Takes action for the installation of new service connection & schedule of installation (simple) 1 day Engr. Freddie A. Aquino Service application & construction order

How to avail of the service in Paying your Water Bills

STEP APPLICANT/CLIENT SERVICE PROVIDER DURATION OF THE ACTIVITY PERSON IN CHARGE FEES FORM
1 To pay water bills with billing notice Verify account in the computer billing system then issue official receipt 1 minute Ronald R. Panuncio
Elvira E. Tomas
Amount of water bills On line official receipt
To pay water bills without billing notice Verify account in the computer billing system then issue official receipt 2 minutes Ronald R. Panuncio
Elvira E. Tomas
Amount of water bills On line official receipt
To pay water bills with adjustment due to franchise tax & other adjustments. Verify account in the computer billing system. Make the necessary adjustment and issue official receipt Carmelo B. Dacanay
Michelle U. Maximo
Amount of water bills On line official receipt
To pay water bill(s) Arrear(s) Verify account in the computer billing system then issue official receipt 2 minutes Ronald R. Panuncio
Elvira E. Tomas
Amount of water bills COR Collectors official receipt

How to avail of the service in Meter Reading

STEP APPLICANT/CLIENT SERVICE PROVIDER DURATION OF THE ACTIVITY PERSON IN CHARGE FEES FORM
1 - Day 1 to 11 Zone 1-10 Meter Reading & Billing System (MRBS) gadgets 1 minute Jose B. Talosig
Airome R. Agustin
Julie G. Tucay
Albert Mallillin
Billing notice
2 Submit MRBS gadgets to office for downloading 2 minutes Michelle U. Maximo
Zenaida S. Maranan
Darwin D. Viloria
Billing statement w/ official receipts
3 Receives copy of Billing Notice Issues Billing Notice 30 minutes Jose B. Talosig
Airome R. Agustin
Julie G. Tucay
Albert Mallillin
Billing notice

How to avail of the service in Service Connection Leak Repair

STEP APPLICANT/CLIENT SERVICE PROVIDER DURATION OF THE ACTIVITY PERSON IN CHARGE FEES FORM
1 Request for leak repair of service connection personally or through phone, emissary or representative Acknowledge complains and immediately prepares service request and forword it to Technical Division 1 minute Romeo U. Lauigan
Freddie A. Aquino
Annabelle G. Meer
Service Request
2 Acknowledges/receives service request and assign plumer to undertake repairs 2 minutes Engr. Freddie A. Aquino Service Request
3 Sign service request Conduct repairs 1-3 hours Severino Magpantay Jr.<.br>Tomas Reginaldo S. Baquiran
Angelito P. Garcia
Ronnie T. Arciaga
Vicente R. Pastor
Accomplished and signed service request

How to avail of the service in Transfer/Relocation of service connection

STEP APPLICANT/CLIENT SERVICE PROVIDER DURATION OF THE ACTIVITY PERSON IN CHARGE FEES FORM
1 To request for transfer/ relocation of service connection Acknowledge & receives client's request and forward to Commercial Division for assessment and evaluation 2 minutes Jacqueline Ramona R. Dy Record book
Evaluate/Assess location for transfer/ relocation and prepares cost estimates and forward to Technical Division 2 minutes Elmer G. Munar Cost Estimate(bill of material)
Investigate and conduct materials estimation then hands it back to Accounting Division for verification & computation 3 hours Elmer G. Munar Cost estimate materials
Verifies and recompute estimated materials & the availability of stocks and forward it to the cashier. 2 minutes Romeo U. Lauigan Cost estimate materials
2 To pay cost of materials Issues official receipt & forward to Administrative Division the paid cost of estimated materials. 2 minutes Teresita V. Bautista Official receipt
Receives/record & prepares service requests & forward it to Technical Division 2 minutes Annabelle G. Meer Service request
3 Receives & make schedule of transfer/ relocation 1 minute Engr. Freddie A. Aquino
4 Acknowledge schedule of transfer/relocation & sign service request Implement the transfer/ relocation 3-8 hours Severino S. Magpantay Jr.
Tomas Reginaldo S. Baquiran
Accomplished and signed service request

How to avail of the service in Reconnection of Service Connection

STEP APPLICANT/CLIENT SERVICE PROVIDER DURATION OF THE ACTIVITY PERSON IN CHARGE FEES FORM
1 To request for reconnection Acknowledge & record client's request for reconnetion and forward clients name to cashier for verification 2 minutes Ronald R. Panuncio
Elvira E. Tomas
Record book
2 Verifies records of client the computer billing system whether it is with or without arrears 1 minute Michelle U. Maximo
Darwin D. Viloria
Cost Estimate(bill of material)
3 To pay reconnection fee and arrerages Issues on line official receipt 2 minutes Teresita V. Bautista Cost estimate materials
Prepares/ issues service request for reconnection to Commercial Division 1 minute Annabelle G. Meer Cost estimate materials
4 Acknowledges & record service request for reconnection and make schedule for reconnection 2 minutes Engr. Freddie A. Aquino Official receipt
5 Sign service request Implement reconnection 1 hour. - 1 day Jose B. Talosig Service request