CCWD Data Privacy Policy

Data Privacy Policy Statement

The Cauayan City Water District is committed to upholding the protection of privacy of the personal information of our clients, consumers, employees, and any other individuals or entities connected to Water District through the services we provide, in accordance with RA 10173 or the Data Privacy Act of 2012, its implementing rules and regulations, and other relevant policies and issuances of the NPC.

Data Privacy Policy

This Privacy Policy shall serve as a guide to assist our clients, consumers, employees, and stakeholders in understanding the following:

• A. What Personal Information is being collected;
• B. How is such information collected, stored, used, and disclosed;
• C. Purpose of collection, storage, use, and disclosure.

Personal Data Collected

The following are the Personal Data being collected by the Water District:

• A. Personal information such as names, addresses, contact details, and signatures;
• B. Personal information relating to the consumer’s account such as Account Name, Account Number, Meter Number, Account Ledger, and Address, and documents such as sketch location, proof of ownership, and other related documents;
• C. Sensitive Personal Information such as Valid Identification Card Number.

Purpose

All personal data being submitted and collected by the Cauayan City Water District is used to identify, validate, and confirm all Information presented by the clients. Furthermore, some personal information such as name, contact numbers, and address are collected and maintained by authorized CCWD Personnel for the purpose of disseminating information such as CCWD Statement of Account or Consumer Ledger.

How Data Is Collected

Personal Data is collected through:

• A. Filling out of required CCWD forms (online forms, application forms, request forms, customer action sheet, survey forms, etc.);
• B. Submission of requirements which are deemed necessary for the processing of service/s the client wishes to acquire (Copy of valid IDs, other proof of identity, proof of ownership such as land title or deed sale, location sketch, etc.);
• C. Direct or online communication/interaction with CCWD staff and frontline personnel during official transactions or meetings;
• D. Submission of Resume or Personal Data sheet of CCWD aspiring applicants.

How Data Is Stored & Protected

All personal information collected is stored in a secured database, operated and maintained by a few authorized and trained personnel of the Water District. These databases were specifically created and designed for the agency.

In terms of physical documents, all submitted records by the clients, consumers, and employees are compiled and kept in locked steel cabinets accessed by authorized personnel from the concerned division (Customer Care, Customer Accounts, and Human Resource Division).

It is undeniable that there is no storage system, whether digital or physical, could be guaranteed 100% secured due to the presence of uncontrollable risks and hazards. However, to maintain the protection of all personal data and information under our safekeeping, the implementation of security measures and policies are strictly observed.

To Whom Data Is Disclosed/Shared

The clients’ or consumers’ personal data may be shared with the following:

• A. Authorized CCWD staff in line with the performance of his/her official duty;
• B. An individual authorized by the clients or consumers;
• C. Government authorities or official organizations that may have a valid, legitimate, and legal interest in the concerned information.

Disclosure of information is subjected to the provisions of RA 10173 or Data Privacy Act of 2012 and Executive Order No. 2, series of 2016, also known as the Freedom of Information Act.

Rights as Data Subject

As per the Data Privacy Act, all data subjects whose Personal Information has been and will be collected, processed, and retained by this Office, have the right to exercise the following:

1. Right to be Informed of what the data being collected from you and the purpose of the collection;
2. Right to Inform us to refrain from using your personal data;
3. Right to Access and/or request a copy of the information under our retention;
4. Right to Rectify or Correct