Office / Division
Cauayan City Water District – Commercial Services Department
Meter Transfer / Relocation
This service is for customers requesting the transfer or relocation of an existing CCWD water meter. The request includes assessment, inspection, payment of required fees, and scheduling of the meter transfer or relocation.
Classification
Simple
Type of Transaction
G2C, G2B, and G2G
Who May Avail
General public of Cauayan City who has an account/s with CCWD
Service Details
Basic information for meter transfer or relocation requests.
- Availability Monday to Friday, 8:00 AM to 5:00 PM
- Venue CCWD Office
- Initial Inspection Fee ₱100.00
- Additional Fees Amount indicated on the Service Memo / estimate
Checklist of Requirements
Requirements and where to secure them.
No documentary requirement
Requirement: None
Where to secure: None
Where to secure: None
Inspection Reminder
The personal appearance of the applicant or authorized representative is needed during inspection.
Please provide accurate directions to the inspector for the exact meter location.
Client Steps and Agency Actions
Follow these steps at the Customer Service Counter for meter transfer or relocation.
Total: 82 minutes
| Step | Client Steps | Agency Actions | Fees to be Paid | Processing Time | Person Responsible |
|---|---|---|---|---|---|
| 1 | Go to Customer Service Counter and request for meter relocation or transfer. | Assess request of client, make a Service Memo, and advise client to pay the Inspection Fee of ₱100.00. | None | 5 minutes | Jellibeth Marie E. Ramos Sehemya C. De Leon |
| 2 | Give the amount to the Customer Service Personnel. | Accept and endorse payment to Cashier. | ₱100.00 | 1 minute | Jellibeth Marie E. Ramos Sehemya C. De Leon |
| 3 | Cashier processing | Receive payment and issue an Official Receipt. | None | 1 minute | Karen Joy Callanga Annabelle Ordonez |
| 4 | Get the Official Receipt and count change, if any. | Give the Official Receipt and change, if any, to the customer. | None | 1 minute | Jellibeth Marie E. Ramos Sehemya C. De Leon |
| 5 | For scheduling | Schedule inspection. | None | 1 minute | Jeffrey Lacar |
| 6 | Give directions to the inspector for the exact location. The applicant or authorized representative must be present during inspection. | Inspect the location where the water meter is located to assess feasibility of the request and estimate the cost of materials needed for the relocation/transfer. | None | 30 minutes | Jeffrey Lacar |
| 7 | After inspection | Advise the client to proceed to Customer Service Counter and pay for the corresponding fees. | None | 10 minutes | Jeffrey Lacar |
| 8 | Give the amount to the Customer Service Personnel. | Accept and endorse payment to Cashier. | Amount indicated on the Service Memo | 1 minute | Jellibeth Marie E. Ramos Sehemya C. De Leon |
| 9 | Cashier processing | Receive payment and issue an Official Receipt. | Amount indicated on the estimate | 1 minute | Karen Joy Callanga Annabelle Ordonez |
| 10 | Get the Official Receipt and count change, if any. | Give the Official Receipt and change, if any, to the customer. | None | 1 minute | Jellibeth Marie E. Ramos Sehemya C. De Leon |
| 11 | For installation schedule | Schedule installation of Meter Transfer/Relocation. | None | 30 minutes | Jeffrey Lacar |
1 Request at Customer Service
ClientGo to Customer Service Counter and request for meter relocation or transfer.
AgencyAssess request, make a Service Memo, and advise client to pay the ₱100.00 Inspection Fee.
Time5 minutes
ResponsibleJellibeth Marie E. Ramos / Sehemya C. De Leon
2 Pay Inspection Fee
ClientGive the amount to the Customer Service Personnel.
AgencyAccept and endorse payment to Cashier; Cashier issues Official Receipt.
Fee₱100.00
Time2 minutes
ResponsibleCustomer Service Personnel and Cashier
3 Receive Official Receipt
ClientGet the Official Receipt and count change, if any.
AgencyGive the Official Receipt and change, then schedule inspection.
Time2 minutes
ResponsibleCustomer Service Personnel / Jeffrey Lacar
4 Inspection
ClientGive directions to the inspector. Applicant or authorized representative must be present.
AgencyInspect location, assess feasibility, and estimate cost of materials.
Time30 minutes
ResponsibleJeffrey Lacar
5 Pay Corresponding Fees
ClientProceed to Customer Service Counter and pay the amount indicated on the Service Memo / estimate.
AgencyAccept and endorse payment to Cashier; Cashier issues Official Receipt.
Time12 minutes
ResponsibleCustomer Service Personnel, Cashier, and Inspector
6 Schedule Installation
ClientGet the Official Receipt and count change, if any.
AgencyGive the Official Receipt and change, then schedule installation of meter transfer/relocation.
Time31 minutes
ResponsibleCustomer Service Personnel / Jeffrey Lacar