Office / Division
Cauayan City Water District – Commercial Services Department
New Service Connection
This service covers the application, orientation, inspection, payment, and installation process for a new CCWD water service connection.
Classification
Simple
Type of Transaction
Government-to-Citizens (G2C), Government-to-Business (G2B), and Government-to-Government (G2G)
Who May Avail
General public of Cauayan City who reside within the service areas of CCWD
Service Details
Basic information for this CCWD service.
- Service Availability Monday to Friday, 8:00 AM to 5:00 PM
- Venue CCWD Office
- Inspection Fee ₱100.00
- Installation Turnaround 20 working days upon payment for installation, subject to the process requirements.
Checklist of Requirements
Requirements and where to secure them.
Photocopy of any acceptable ownership/supporting document
- Original Certificate of Title or Transfer Certificate of Title
- Tax Declaration
- Deed of Sale
- Certificate of Mortgage and Latest Statement of Account
- Community Tax Certificate (CEDULA)
- If applicant is a Senior Citizen – Senior Citizen ID
Registry of Deeds / LGU Assessor’s Office / NHA or concerned agency / Barangay / OSCA
If applicant is not the owner of the property
- Community Tax Certificate (CEDULA)
- Barangay Certificate of Residency
- Lease Contract
- Original Certificate of Title or Transfer Certificate of Title of the owner’s property together with Authorization Letter
Barangay where the applicant is residing / Property Owner
Mandatory Orientation
Applicant must attend New Service Connection Orientation as scheduled.
CCWD Office / CCWD Laboratory
Process Overview
Quick visual summary of the service flow.
A. Applying for New Service Connection
Initial application, documentary checking, orientation schedule, and payment of inspection fee.
Total: 13 minutes
| Step | Client Steps | Agency Actions | Fees to be Paid | Processing Time | Person Responsible |
|---|---|---|---|---|---|
| 1 | Fill out the Service Application and Construction Order (SACO) Form and submit the requirements needed at the Customer Service Counter. | Receive and review the completeness of the requirements submitted. | None | 5 minutes | Jellibeth Marie E. Ramos Sehemya C. De Leon |
| 2 | Advise applicant to attend New Service Connection Orientation at a scheduled date and time. | None | 1 minute | Jellibeth Marie E. Ramos Sehemya C. De Leon |
|
| 3 | Pay the Inspection Fee. | Accept and endorse payment to the Cashier. | ₱100.00 | 1 minute | Jellibeth Marie E. Ramos Sehemya C. De Leon |
| 4 | Receive the payment and issue Official Receipt and change, if any. | ₱100.00 | 5 minutes | Annabelle T. Ordoñez | |
| 5 | Get Official Receipt and count change, if any. | Give the client Official Receipt and change, if any, and inform the client of the 15-working days turnaround time. | None | 1 minute | Jellibeth Marie E. Ramos Sehemya C. De Leon |
| TOTAL | ₱100.00 | 13 minutes | |||
Mandatory Orientation
Orientation on CCWD policies and procedures for new water service connection.
Total: 2 hours
| Step | Client Steps | Agency Actions | Fees to be Paid | Processing Time | Person Responsible |
|---|---|---|---|---|---|
| 1 | Attend the scheduled New Service Connection Orientation. | Orient applicant on the pertinent policies and procedures regarding CCWD’s water service connection. | None | 2 hours | Commercial Services Department led by Department Manager Engr. Manolito B. Supnet |
| TOTAL | None | 2 hours | |||
Inspection of Location
Inspection to assess feasibility and estimate materials needed for the service connection.
Total: 40 minutes
| Step | Client Steps | Agency Actions | Fees to be Paid | Processing Time | Person Responsible |
|---|---|---|---|---|---|
| 1 | Give the directions to the inspector for the exact location. The personal appearance of the applicant or authorized representative is needed for the inspection. | Inspect the location where the mainline is located to assess feasibility of the request and estimate the cost of the materials needed for the service connection. | None | 20 minutes | Jeffrey Lacar |
| 2 | Sketch the location of the proposed service line. | None | 15 minutes | Jeffrey Lacar | |
| 3 | Inform the applicant of the estimated cost of the materials needed. | None | 5 minutes | Jeffrey Lacar | |
| TOTAL | None | 40 minutes | |||
Payment for the New Service Connection
Payment of fees reflected in the SACO Form after inspection and verification.
Total: 1 day and 25 minutes
| Step | Client Steps | Agency Actions | Fees to be Paid | Processing Time | Person Responsible |
|---|---|---|---|---|---|
| 1 | Go to Customer Service Counter and inform the CS personnel of the intention to pay for the New Service Connection. | Review the application for completeness of data and requirements. If complete, endorse the papers for account verification. | None | 5 minutes | Jellibeth Marie E. Ramos Sehemya C. De Leon |
| 2 | Verify the name of applicant, including spouse’s name and whom they share the water with, if any, for any existing accounts with arrearages. | None | 10 minutes | Sehemya C. De Leon Elvira G. Tomas |
|
| 3 | Notify the customer of the total amount reflected in the SACO form and the arrearages found during the verification. | None | 1 minute | Jellibeth Marie E. Ramos Sehemya C. De Leon |
|
| 4 | Give the payment to the CS personnel. | Accept and endorse payment to Cashier. | Fees reflected in SACO Form | 1 minute | Jellibeth Marie E. Ramos Sehemya C. De Leon |
| 5 | Receive payment together with SACO Form. Issue an Official Receipt and return the SACO Form to CS personnel. | Fees reflected in SACO Form | 5 minutes | Annabelle T. Ordoñez Karen Joy Callanga |
|
| 6 | Get the Official Receipt and count change, if any. | Give the Official Receipt and change, if any, to the customer. | None | 2 minutes | Jellibeth Marie E. Ramos Sehemya C. De Leon |
| 7 | Schedule Installation of New Service Connection. | None | 1 day | Jeffrey Lacar | |
| TOTAL | None | 1 day and 25 minutes | |||
Installation of New Service Connection
Installation process after the customer has paid the amount reflected in the SACO Form.
Total: 20 days and 45 minutes
| Step | Client Steps | Agency Actions | Fees to be Paid | Processing Time | Person Responsible |
|---|---|---|---|---|---|
| 1 | Accept the SACO Form. | None | 5 minutes | Aristedes V. Duton | |
| 2 | Prepare materials for the installation of New Service Connection. | None | 25 minutes | Aristedes V. Duton | |
| 3 | Installation of New Service Connection. | None | 20 working days upon payment | Joey Agustin Jeffrey Lacar |
|
| 4 | Acceptance of work done; signs in the Service Memo. | Submit the signed Service Memo to the Construction and Maintenance Division. | None | 5 minutes | Joey Agustin Jeffrey Lacar |
| 5 | Record returned Service Memo in the logbook. | None | 10 minutes | Service Memo Records Assistant Construction and Maintenance Division |
|
| TOTAL | None | 20 days and 45 minutes | |||