Office / Division
Cauayan City Water District – Commercial Services Department
Reconnection
Inactive CCWD concessionaires may apply for service reconnection upon payment of arrears, reconnection fee, and other materials needed.
Classification
Simple
Type of Transaction
Government-to-Citizens (G2C), Government-to-Business (G2B), and Government-to-Government (G2G)
Who May Avail
All concessionaires and/or their authorized representatives with disconnected lines
Service Details
Basic information for this CCWD service.
-
Service Availability
Monday to Friday, 1:00 PM to 5:00 PM
Saturday, 8:00 AM to 5:00 PM - Venue CCWD Office
- Main Fees Actual arrearages, reconnection fee, and additional fees/materials as applicable
- Reconnection Schedule Reconnection of service shall be done between 1:00 PM and 5:00 PM.
Checklist of Requirements
Requirements and where to secure them.
Billing Statement
Given to the concessionaire by CCWD Meter Readers upon reading the water meter.
CCWD Meter Readers
Client Steps and Agency Actions
Follow these steps at the Customer Service Counter for service reconnection.
Total: 26 minutes
| Step | Client Steps | Agency Actions | Fees to be Paid | Processing Time | Person Responsible |
|---|---|---|---|---|---|
| 1 | Proceed to Customer Service Counter and request for Service Reconnection. | Verify the account for arrearages, the exact disconnection date, and the type of disconnection performed (padlocked, pulled out, excavated). | None | 10 minutes | Jellibeth Marie E. Ramos Sehemya C. De Leon |
| 2 | Pay arrearages if there are any. | After verification, issue a Service Memo for reconnection. Should there be any arrearages, issue Official Receipt. | Actual arrearages | 5 minutes | Jellibeth Marie E. Ramos Sehemya C. De Leon Elvira Tomas Grace Ann Castillo |
| 3 | Pay the reconnection fee. | Accepts payment and issues Official Receipt. | ₱100 – availed within the day ₱300 – availed one (1) day to two (2) months after disconnection ₱500 – availed after two (2) months up to six (6) months after disconnection ₱1,000 – availed after six (6) months |
5 minutes | Annabelle T. Ordoñez |
| 4 | Pay for additional fees and penalties as the case may be. | Accepts payment and issues Official Receipt. | ₱200.00 (pull out fee + materials) ₱513.00 (destroyed padlock + penalty) Penalty: 1st Offense ₱2,000.00; 2nd Offense ₱4,000.00; 3rd Offense ₱6,000.00 Guarantee Deposit of either ₱900.00 or ₱1,800.00 if the account was installed prior to 2022 and has been disconnected for 6 months. |
5 minutes | Annabelle T. Ordoñez |
| 5 | Advise the concessionaire that reconnection of service shall be done between 1:00 PM and 5:00 PM. | None | 1 minute | Jellibeth Marie E. Ramos Sehemya C. De Leon |
|
| TOTAL | Fees reflected on the Service Memo | 26 minutes | |||