Voluntary Disconnection

Inactive CCWD concessionaires may apply for voluntary temporary service disconnection upon payment of pending arrears, if any.

Requirements Process

Office / Division

Cauayan City Water District – Commercial Services Department

Classification

Simple

Type of Transaction

Government-to-Citizens (G2C), Government-to-Business (G2B), and Government-to-Government (G2G)

Who May Avail

All concessionaires and/or their authorized representatives

Service Details

Basic information for this CCWD service.

Service Availability Monday to Friday, 8:00 AM to 5:00 PM
Venue CCWD Office
Main Fee Actual arrearages, if any
Reconnection Reminder Concessionaire must pay ₱300.00 fee upon request for reconnection.

Requirements and where to secure them.

Billing Statement This document is given to the concessionaire by CCWD Meter Readers upon reading the water meter.

CCWD Meter Readers

Account Name and Address The concessionaire shall write the account name and address on a piece of paper.

Concessionaire

Follow these steps at the Customer Service Counter for voluntary temporary service disconnection.

Total: 11 minutes

Step	Client Steps	Agency Actions	Fees to be Paid	Processing Time	Person Responsible
1	Proceed to Customer Service Counter and request for Voluntary (Temporary) Service Disconnection of service line.	Verify the account for arrearages and prepare service memo.	None	5 minutes	Jellibeth Marie E. Ramos Sehemya C. De Leon
2	Pay arrearages if there are any.	Issue Official Receipt.	Actual arrearages	2 minutes	Elvira Tomas Grace Ann Castillo Melanie Antonio
3		Forward the Service Memo to Disconnection/Reconnection Team.	None	2 minutes	Jellibeth Marie E. Ramos Sehemya C. De Leon
4		Advise concessionaire that disconnection will be done from 1:00 PM to 5:00 PM on that day. Advise that concessionaire must pay ₱300.00 fee upon request for reconnection.	None	2 minutes	Jellibeth Marie E. Ramos Sehemya C. De Leon
TOTAL			Actual arrearages	11 minutes